Hirer’s Terms of Service  

Between Hirer and PSERV360 

Date: 17th July 2020  

 

Background (Recital) 

1. This Hirer’s Terms of Service sets out the terms and conditions between PSERV360 and the Hirer for all the services of PSERV360 as set out in Recital D below, and is to be read together with the General Terms of Use (Click here). Any words not defined herein are defined in the “Ddefinition/Gglossary” (Click here). 

 

1. This Hirer’s Terms of Service and General Terms of Use (the “Agreement”) constitutes the entire agreement and understanding between the parties hereto and supersedes all prior negotiations, commitments, representations, communications and agreements between the parties either written or oral, except to the extent they are expressly incorporated herein. 

 

The Hirer and PSERV360 may be referred to individually as a “Party” or collectively as “Parties”. 

 

1. “Hirer” refers to an entity that is legally formed and existing under the laws of the country of its incorporation, including government-linked companies, corporate entities, and partnerships and that are either:- 

 

1. an end-user or prospective end user of SAP or related products; or  

1. a resource agency that intends to hire consultants for services required for their projects or by their clients.  

 

1. PSERV360 provides an online platform (“Platform”, “Website”) which makes available to the Hirer a list of consultants specialised in SAP and related products with a comprehensive end-to-end service for Hirers as follows:- 

 

1. to post jobs; 

 

1. to access consultants’ profiles from resource agencies or SAP Talents, both locally and globally, via matches or searches; 

 

1. to view consultant profiles in a format specifically tailored for the market of SAP and related product(s):- 

 

1. containing experience and qualification(s) prior to request for interview; and 

 

1. containing full profile after the request for interview; 

 

1. to view the availability and rates of consultants; 

 

1. to interview, hire/employ, monitor and approve timesheets of a specific consultant; 

 

1. to view invoices and make payment; 

 

1. to provide rating(s) and review(s); and 

 

1. to obtain all other services incidental to and not specifically mentioned herein with regards to the Purpose. 

 

1. The Hirer is interested to utilise the Platform for the services listed in Recital D above and PSERV360 is desirous to make available its services via the Platform to the Hirer in accordance with this Hirer’s Terms of Use, read with the General Terms of Use and relevant policies. 

 

1. PSERV360’s platform charges for the provision and service of the Platform have been incorporated into the Published Rate displayed in the Engagement Order template.  

 

1. For Hirer(s) who have existing contracts and/or agreements with Vantage prior to 9th September 2019 (“Existing Contract(s)”), the charges and terms of service in relation to job postings, engagement of consultants, timesheets, invoicing and payment, and termination (Clauses 4, 7, 8, 9 (with the exceptions of 9.5 and 9.10), 12.1, and 12.2 below) of existing projects between the Hirer, Vantage and/or Service Provider remain as contained in the Existing Contract(s).  

 

1. In the event of any discrepancies between the Existing Contract(s) and this Hirer’s Terms of Service, the former shall prevail to the extent of any said discrepancies.  

 

1. Any disputes between the parties as to the applicable terms of service shall be ventilated as provided in Clause 18 below.  

 

1. The terms of engagement of the consultant by the Hirer are as found in the Engagement Order template of PSERV360, with the exception of any permanent engagement of a consultant by a Hirer through PSERV360. All permanent engagements will be done via the Hirer’s own employment contracts and/or documents. The Engagement Order and other related documents are treated as private and confidential in accordance with the Laws of Malaysia. 

 

1. A Hirer may upload additional documents relating to the scope of work and/or operational aspects of the services provided as annexures to the Engagement Order. Where the terms of these annexures are contrary and/or conflict with the terms of the Agreement, the terms of the Agreement shall prevail. The contrary and/or conflicting terms as contained in the annexures will be rendered null and void, without prejudice to the validity of the Engagement Order. 

 

1. General  

 

1. This Hirer’s Terms of Service is in the English language only. Any attempted translation is not recognized by PSERV360.  

 

1. Vantage reserves the right to amend and/or modify this Hirer’s Terms of Service from time to time at its sole discretion. Changes will be posted on this Website and your use of this Website after such changes have been posted will constitute your agreement and acceptance to the amended and/or modified terms. 

 

1. The Hirer is granted a limited, terminable, non-exclusive right to access and use the Platform only for the Purpose and as described in the Recitals above. This authorizes the Hirer to view and download a copy of the Materials solely for the Purpose of engagement and service of the Service Provider through the Platform. 

 

1. The Hirer is solely responsible for all the content and information posted on this Website. PSERV360 shall not be held responsible for any consequences arising from such posting, uploading of documents and usage including but not limited to breach of intellectual property rights by the Hirer. 

 

1. Proprietary Rights  

 

1. All User Content, information, logos and design of the Hirer are the property of the Hirer. The Hirer retains all information, logos and designs uploaded on PSERV360. PSERV360 does not acquire any proprietary right to said information, logos and designs.  

 

1. The Hirer grants PSERV360 a non-exclusive license to use its User Content, information, logo and design posted solely for the purposes of the Website.  

 

1. PSERV360 relies on the accuracy and reliability of the User Content, information, logo, design and Material posted by the Hirer. The Hirer shall keep PSERV360 indemnified at all times in the event of any breach inclusive of but not limited to breach of Intellectual Property Rights against any third party and PSERV360 shall be entitled to claim for all loss suffered inclusive of any legal fees, cost, expenses, business losses, and loss of reputation to the full extent  permitted by Law. 

 

1. Registration of Hirer’s Account 

 

1. The Hirer must use a valid company email address when registering for an account. Usage of personal email addresses for registration may be rejected by PSERV360 at its sole discretion.  

 

1. All information posted or provided by the Hirer must be accurate, complete and correct at all times. In addition to Clause 1.4 above, failure to provide accurate, complete and/or correct information shall entitle PSERV360 to suspend usage of or deny access to the Website by the Hirer until the failure is rectified. 

 

1. Only a Hirer that is a valid legal corporate or partnership entity is allowed to register a Hirer account with PSERV360. PSERV360 reserves the right to request for any and all proof of incorporation or validity of the entity and the Hirer shall promptly provide the relevant information. Any delay or refusal to provide the relevant information requested will entitle PSERV360 to deny the Hirer use of the Website. 

 

1. PSERV360 in good faith grants the Hirer’s registered users access to the Platform’s services.  As such, the Hirer is solely responsible for the actions of its registered users. 

 

1. Job Posting 

 

1. For each Job Posted by the Hirer, the Hirer is to provide all relevant information on the Website, including:- 

 

1.  

1.  

1.  

1.  

1.  

1. The expected start and end date; 

1. The type of consultant required based on competency and experience;   

1. job location, brief description of the project, job specifications, roles and responsibilities, requirements or man-specifications, additional terms and conditions including details of insurance, travel and mileage claims policy, medical coverage (if any); and 

1. language preferences. 

 

1. Effort has been taken by PSERV360 to provide the Hirer with an avenue to streamline consultant requirements, as such it is imperative that the Hirer provide accurate information for all job postings to facilitate the reference and search processes.  

 

1. All jobs submitted to be posted are subject to review by PSERV360 prior to posting on the Website. PSERV360 reserves the right to reject the publication of any job requested by the Hirer for any reason whatsoever, including but not limited to suspicious accounts, refusal to provide complete and accurate information, and/or suspicion of illegal activity. 

 

1. Searching for Consultant  

 

1. All consultants on the Platform have represented to PSERV360, whether directly or through an Agency, that they are:- 

 

1.  Not a bankrupt; 

1. Have not committed or been charged with the commission of a crime; and 

1. In good health to perform his/her duties. 

 

1. The Hirer is able to view a proposed consultant’s profile based on a search or job posting. The information in the profile that can be viewed may be restricted in order to comply with the relevant human resource laws of the country of incorporation of the Hirer.  Please also refer to PSERV360’s Non-Discrimination policy (click here to view) or contact PSERV360’s customer service for more information. 

 

1. The Platform provides interview facilities, including request for interviews and video conference facilities. The Hirer is advised to use the facilities and shall clarify all information presented by the Service Provider during the interview.  

 

1. In the event the Hirer finds a prospective consultant via the Website for interview, the Hirer shall engage the consultant via the Platform, failing which PSERV360 shall be entitled to take any action deemed necessary at its sole discretion against the Hirer, including but not limited to suspending the Hirer’s right to use the Website whether in whole or part.  

 

1. The Hirer shall verify the warranties given in Clause 5.1 above directly with the Agency or SAP Talent. For SAP Talents, the Hirer shall additionally conduct its own due diligence. PSERV360 does not make any representations and/or warranties as to the quality, reliability and/or competency of any SAP Talents. 

 

1. The final Published Rate and Service Provider Fee displayed in the Engagement Order is final and binding between parties. Negotiations on the rates contained in the Engagement Order are strictly prohibited. As PSERV360 claims its online charges from the successful engagements of the Service Provider, any shortfall due to Vantage as a result of any unauthorized negotiations by the Hirer shall be collected from any and all payments made to the Service Provider in question. 

 

1. Any and all expenses, including Administrative and Operating Expenses, that may be incurred by the consultant / Service Provider shall be borne by the Hirer in accordance with the Hirer’s company policy as stipulated in the job posting.  

 

1. Data Protection and Privacy Policy 

 

1. Click here to view this Website’s data protection and privacy policy. 

 

1. Engagement of the Consultant  

 

1. The consultant may be a freelance individual (“SAP Talent”) or individual represented by an Agency. The Engagement Order shall be issued by the Hirer in favour of the Service Provider in accordance with the PSERV360 Engagement Order template, with the exception of permanent engagements. See Recitals H, and F to I above. 

 

1. Click here for PSERV360 Engagement Order template.  

 

1. The Hirer shall ensure that the Engagement Order template and its annexures incorporate all information relevant to the engagement of the consultant as stated in the job posting including duration, Service Provider Fee, Published Rate, Administrative and Operating Expenses, project title, scope of work and reporting.  

 

1. In the event the Hirer appoints and/or engages and/or hires a Service Provider found via the Platform without using the PSERV360 Engagement Order template or by any other means apart from the Platform, whether directly or indirectly using any means including by an associate, affiliate or related companies of the Hirer or Service Provider, PSERV360 reserves the right to take any action against the Hirer at its sole discretion including but not limited to suspending the Hirer’s right to use the Platform whether in whole or part and/or commencing legal action against the Hirer to claim for losses. This is subject to the exception of permanent engagement of consultants, as seen in Recital H and Clause 7.4A below.  

7.4A In the event of a permanent engagement by a Hirer of a consultant sourced, searched, and/or discovered via PSERV360, the Service Provider is required to liaise with the Hirer personally with the help of PSERV360. All permanent engagements done via PSERV360, shall be notified to PSERV360 and subject to the requirements as stated in the Hirer’s Terms of Service. The resulting engagement shall be contained in the Hirer’s own employment contract. In the event the Hirer appoints and/or engages and/or hires a Service Provider found via the Platform without liaison through the Platform, whether directly or indirectly using any means including by an associate, affiliate or related companies of the Hirer or Service Provider, PSERV360 reserves the right to take any action against the Hirer as stated in Clause 7.4 above.  

7.4B  PSERV360 is not a party to any engagement and/or employment contract between the Hirer and Service Provider and shall not be responsible for any acts and/or omissions of either party in this respect.  PSERV350 shall not be liable for any acts of the consultant and/or Hirer, and is not taken to be a representative or agent of either party. 

1. Visa applications are the responsibility of:- 

 

1.  the Hirer for all Engagement Orders issued to individual consultants i.e. SAP Talents; and 

1. The Agency for all Engagement Orders issued to Agencies that represent SAP Talents.  

 

1. In light Clause 7.5 above, the Hirer must clarify with the Service Provider or consultant on any visa requirements and obtain all relevant information necessary to obtain the visa based on the requirements of the country the service is to be provided. Any failure to secure the visa by the Hirer for any reason whatsoever must be informed by the Hirer immediately to the consultant and PSERV360. 

 

1. Where the Agency is required to apply for the visa, the Agency will be required to inform the Hirer and PSERV360 via email on the status of the visa application. In the event the visa application is not obtained within three (3) months from the date of acceptance of the Engagement Order, the Engagement Order shall lapse.  

 

1. Timesheets 

 

1. The Hirer is required to provide the hired consultant with a timesheet in the approved format of the Hirer. Section 8 does not apply to permanent engagements. 

 

1. The engaged consultant shall submit the timesheet on a periodical basis to the Hirer’s Project Manager for approval through the Website. The Hirer shall approve or reject the timesheet through the Platform within fourteen (14) days of being notified of the timesheet, failing which the Hirer agrees that the timesheet shall be deemed accepted by the Hirer. PSERV360 shall proceed to invoice the Hirer for the work done based on the approved and/or deemed approved timesheets.  

 

1. For the avoidance of doubt, PSERV360 will issue a notification of an uploaded timesheet and issue a reminder seven (7) days from the date of the uploaded timesheet prior to the issuance of any invoices deemed to be approved. 

 

1. In the event the Hirer rejects the timesheet, the Hirer is required to state its reasons for  rejection and specify any amendments required by the Service Provider to rectify the timesheet. Quality of the services provided by the consultant should be dealt with through Clause 12.2 and not through the timesheet submission and approval process on this Website. 

 

1. Invoicing and Payment  

 

1. The Published Rate displayed in the Engagement Order is inclusive of PSERV360’s online charges, which are based on successful engagements. The terms and/or rates as stated in the Engagement Order prevail over any contrary and/or conflicting terms and/or rates stated in the annexures to the same.  In the case of permanent engagements, PSERV360’s online charges will be stated in the Hirer’s employment contract. 

 

1. The Service Provider Fee stated in the Engagement Order refers to the consultant’s rate and is not inclusive of Administrative and Operating Expenses and Service Tax or other equivalent taxes. 

 

1. PSERV360 shall charge the Hirer Service Tax or other related tax at the prevailing rate announced by the government. 

 

1. The Service Provider via PSERV360 shall invoice the Hirer separately for:- 

 

1.  the Service Provider Fees based on the frequency, currency, and sum stated in the Engagement Order and supported by time-sheet(s) approved by the Hirer and/or any other supporting documents as determined from time to time; and 

 

1. Any additional charges for Administrative and Operating Expenses. Administrative and Operating Expenses shall be invoiced in accordance with the Hirer’s company policy stipulated in the Engagement Order. 

 

1. All invoices shall be uploaded to the Website by PSERV360 and sent by PSERV360 to the Hirer by email (as provided by the Hirer in the Website) together with the signed-off time-sheet and any other supporting document as determined from time to time.  

 

1. The Hirer shall pay all sums invoiced in full, less any withholding tax where relevant, to PSERV360 within thirty (30) days from the date of invoice or any lesser period as stated in the Engagement Order (“Due Date”) and upload the proof of payment to the Website.  

 

1. If the Hirer fails to pay the invoices by the Due Date, PSERV360 shall charge and the Hirer shall pay interest at the rate of two per centum (2%) per month on every outstanding invoice from the Due Date until the date of final settlement in full. Any waiver of interest is at the sole discretion of PSERV360. 

 

1. PSERV360 undertakes to pay the Service Provider Fees invoiced and Administrative and Operating Expenses claimed by the Service Provider, less any withholding tax where relevant, within seven (7) Working Days from the date of receipt of the corresponding funds from the Hirer.  

 

1. In the event any changes to an invoice is required by the Hirer for valid reasons and in good faith, the Hirer shall notify PSERV360 immediately via its customer service centre @ support@pserv360.com specifying the details of the change and the reason for the same with supporting documents (if any). In the event the changes requested are found not to be in good faith, PSERV360, at its sole discretion, is entitled to reject the changes and the Hirer shall be required to pay the invoice in full by the Due Date, or as otherwise agreed upon by parties in writing.  

 

1. For engagements arising from the Existing Contract(s), the terms of invoicing and payment shall remain as per the Existing Contract(s), with the exception of Clause 9.5 above as to manner of invoicing. All payments made to PSERV360 shall also be taken to be payment duly made to Vantage as a party to the Existing Contract(s).   

 

1. Withholding Taxes 

 

1. Where relevant, the Hirer may deduct fees for withholding taxes in accordance with the relevant laws and regulations of the related countries.  

 

1. Term 

 

1. This Hirer’s Terms of Service shall be binding on Parties from the registration of the Hirer and shall continue to be in effect until the date of termination pursuant to Clause 12 herein. 

 

1. Termination 

 

1. Termination of the Hirer’s Terms of Service (Closure of Account by Hirer) 

 

The Hirer may terminate its PSERV360 account at any time with thirty (30) days’ notice from date of notice, on condition that all Engagement Orders issued by the Hirer have been completed or closed and all invoices for work done have been fully paid by the Hirer. This is subject to the terms found in the Existing Contract(s). 

 

1. Termination of Engagement Order  

 

1. Subject to any other provision herein, the Hirer shall be entitled to terminate the Engagement Order by providing written notice by email to the Service Provider and PSERV360:- 

a) at the Hirer’s full discretion with thirty (30) days’ notice. The thirty (30) days shall be calculated from the  date of the email sent enclosing the notice to PSERV360 and the Service Provider.; or 

b) immediately on the date of the email sent in the event of liquidation, bankruptcy, mental illness and death; or 

c) immediately on the date of the email sent in the event of theft, suspicion of terrorism and any other threat to the company. 

 

In the event the notices to Service Provider or PSERV360 are sent by email on different dates , the effective date for calculation of termination will be based on the last email sent.  

 

1. The Service Provider shall be entitled to terminate the Engagement Order by providing written notice by email to the Service Provider and PSERV360, as follows:- 

 

1. For breach of payment terms stipulated in the Engagement Order, by issuing a twenty-one (21) days’ notice for the breach. The twenty-one (21) days shall be calculated from the date of the email sent enclosing the notice to PSERV360 and the Service Provider; or 

1. immediately in the event of liquidation, bankruptcy, mental illnesses, and death; or 

1. immediately in the event of suspicion of terrorism and any other illegal activity that threatens the Service Provider/consultant.  

 

In the event the notices to Hirer or PSERV360 are sent by email on different dates, the effective date for calculation of termination will be based on the last email sent.  

  

1. Consequences of termination of Terms of Service 

 

Consequences of termination of Terms of Service pursuant to Clause 12.1 above:- 

 

1. certain features of the Hirer’s account shall be disabled immediately; 

1. the account shall be closed in full within thirty (30) days from the date of notice; and 

1. the Hirer arrange with the Service Provider for handover of any and all confidential data with the Service Provider (as required). 

 

1. Consequences of termination of the Engagement Order 

 

Consequences of termination of the Engagement Order pursuant to Clause 12.2 above:- 

 

1. the Service Provider shall cease performance of all work in accordance with the instruction of the Hirer or based on the notice period, whichever is earlier; 

 

1. the Hirer shall manage and arrange with the Service Provider for the handover of work done and all Confidential Information;  

 

1. the Hirer shall approve all timesheets submitted by the Service Provider up to the date of termination. In the event of termination of services of an SAP Talent pursuant to Clause 12.2.2(b) and (c) above or insolvency of an Agency, the Hirer shall prepare and approve all outstanding timesheets. Please contact PSERV360 customer service @ support@pserv360.com for guidance; and  

 

1. the Hirer shall settle all invoices issued, including the invoice issued pursuant to Clause 12.4.3 above.  

 

1. Any provision of this Hirer’s Terms of Service or Engagement Order that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect. 

 

1. Termination of this Hirer’s Terms of Service or Engagement Order shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the rights to claim damages in respect of any breach of the agreement which existed at or before the date of termination. 

 

1. Termination and Suspension by PSERV360 

 

1. PSERV360 reserves the right to restrict/block Hirer’s access to and/or use of this Website at any time, at its sole discretion without warning or notice. In particular, and without limitation, PSERV360 may restrict/block your access to this website should you violate any of the terms and conditions of this Hirer’s Terms of Service, General Terms of Use or policies or violate the law or infringe the rights of PSERV360, any other user of this Website, or of any third party. 

 

1. In the event of any default of payment pursuant to the terms of the Engagement Order or Clause 9 above, PSERV360 shall be entitled to suspend the Hirer’s account in whole / in part within seven (7) days from the date of a 3rd and final notice for payment, which shall to the Hirer’s designated user by email. Proof of sending the reminder notice by email to the correct email addresses is sufficient for PSERV360 to suspend the account. This Clause 13.2 does not apply to Hirer’s operating under Existing Contract(s).  

 

1. Announcements 

 

The Hirer shall not be permitted to make any public announcement concerning the Agreement without the prior written consent of PSERV360 (the consent of which shall not be unreasonably withheld) unless required by law or regulatory body or court of competent jurisdiction. 

 

1. Non-Solicitation 

 

The Parties agree that neither of them will, either on their own account or in partnership or association with any person, firm, company or organisation or otherwise, directly or indirectly, solicit, attempt to solicit, employ or authorise the taking of such action by another person, any key executive of the other party who has worked on the services provided under this Terms of Service at any time during and/or for a period of twelve (12) months from the end of this Terms of Service. 

 

1. Warranties and Liability 

 

1. Each Party warrants that:- 

 

1. It is an entity validly registered in its country of incorporation, if applicable; 

1. it has full capacity and authority to enter into this Hirer’s Terms of Service and the relevant Engagement Orders; and 

1. it has not relied on any other representation or warranty from the other Party whether verbal or written, with the exception of the terms herein and any Existing Contract(s). 

 

1. The Hirer warrants that:- 

 

1. the users of the Hirer listed/registered on the Website are authorized to carry out the relevant duties required under this Hirer’s Terms of Service including register, use, post jobs, interview, hire, approve the work and make payment; 

1.  they will be responsible for the issuance of the Engagement Order; and 

1. it has the necessary intellectual property rights of all User Content, information, logos and design uploaded by the Hirer on this Platform or has obtained the rights to use the same. 

  

1. PSERV360 hereby excludes any and all liability permitted in Law in relation to the provision of the services of the Website including but not limited to any loss of profits, loss of sales or business, indirect and consequential loss. 

 

1. Insurance 

 

Where relevant, the Hirer shall clearly inform in the job posting the Hirer’s company policy with regards to insurance for the engagement of the Service Provider.  

 

1. Dispute Resolution 

 

1. All disputes arising from the provision of the services or this Hirer’s Terms of Service shall be amicably resolved between the parties through good faith negotiations within thirty (30) days from the date of written notification from either Party sent by email to the other parties, failing which Clause 18.2 below shall apply. The written notice shall be sent by the aggrieved Party to the other relevant parties setting out the details of the dispute with supporting documents (if any).  

 

1. This Hirer’s Terms of Service shall be governed by, construed, and enforced in accordance with, the laws of Malaysia (“Law”) and the Parties hereby agree to submit to the exclusive jurisdiction of the Malaysian courts. 

 

1. Miscellaneous 

 

1. This Hirer’s Terms of Service shall be binding upon and endure to the benefit of the parties, their respective successors and permitted assignees. 

 

1. The Service Provider shall perform the services as an independent party and shall  commence legal proceedings against the Hirer directly for any breach of the terms of the Engagement Order or any other express or implied rights as a result of the engagement. The Hirer shall commence legal proceedings directly against the Service Provider engaged by the Hirer for the services rendered. 

 

1. Hirer may not transfer, novate or assign any of the services engaged through this Platform to any party for any reason whatsoever without the prior written consent of PSERV360.  

 

1. PSERV360 reserves the right to novate the rights and obligations under this Hirer’s Terms of Service including any Engagement Orders issued, to a company to be nominated by the PSERV360 (“Nominee”). The Hirer’s Terms of Service and all Engagement Orders issued between the parties shall remain valid and there shall be no claim whatsoever against PSERV360 or the Nominee due to the novation. 

 

1. Time wherever mentioned in this Agreement shall be of the essence.  

 

1. For the avoidance of doubt, in the event there is any inconsistency between any of the terms and conditions of this Agreement, the following shall take precedence over the other in the following order: 

 

1. This Hirer’s Terms of Service; 

1. The General Terms of Use; 

1. Engagement Order; 

1. Policies. 

1. Glossary  

 

Administrative and Operating Expenses	Refers to all expenses involved in hiring the consultant which includes the travelling expenses including airline tickets, mileage claims, accommodation, relocation cost, allowances and visa application charges
Commencement Date	The date the initial information registered by the User is approved and the User is able to use the Website for the purpose of posting jobs and searching for jobs or consultants
Engagement Order	Refers to the template provided by PSERV360 for engagement of the Service Provider by the Hirer based on the terms and conditions thereto.
Hirer	refers to a corporate entity or partnership that is legally incorporated in their country of origin, that has registered a Hirer account with PSERV360 (whether approved or pending approval) and is either:-    an end-user client of SAP products; or   a resource agency that intends to hire SAP consultants for services required for their projects or by their clients.
Laws	Refers to the laws of Malaysia including the Federal Constitution, any decree, judgement, legislation, order, ordinance, regulation, statute, treaty, by-law and/or other legislative measure
Materials	refers to consultant profiles, Engagement Orders, timesheets, invoices, and payment receipts that are made available on the Website for the purpose of engaging the Hirer and completing the services
Service Tax	Refers to the sales and service tax and/or Goods and Services Tax chargeable in accordance with the Laws and any amendments or subsidiary legislation thereto
Platform	Refers to the Platform provided by PSERV360 for comprehensive engagement of consultant and end-to-end services for the services until completion
Published Rate	Refers to the value stated in the Engagement Order that is inclusive of the Service Provider Fee, Platform charges, and exclusive of all Operating Expenses, visa charges, relocation costs, airline tickets, accommodation, etc
SAP Talent	An individual freelance consultant using and/or intending to use the Platform to seek employment and/or information on SAP jobs and opportunities. The term ‘consultant’ and SAP Talent is used interchangeably herein
Service Provider	refers to either:-    a resource agency that is a corporate entity or partnership legally incorporated in their country of origin that intends to list their SAP consultants for hire; or  SAP Talents.
Working Days	refers to any working day from 9am to 5pm excluding Saturday, Sunday and public holidays for Wilayah Persekutuan, Malaysia

 

Agency Service Provider’s (ASP) Terms of Service  

Between ASP and PSERV360 

Date: 17th July 2020 

 

Background (Recital) 

1. This Agency Service Provider Terms of Service (“ASP Terms of Service”) sets out the terms and conditions between PSERV360 and the Agency (herein referred to as “Agency” and/or “Service Provider”), that is a resource Agency, for all the services of PSERV360 as set out in Recital B below and is to be read together with the General Terms of Use.  

 

1. This ASP’s Terms of Service and General Terms of Use (collectively referred to as “the Agreement”) constitute the entire agreement and understanding between the parties hereto and supersedes all prior negotiations, commitments, representations, communications, and agreements between the parties either written or oral, except to the extent they are expressly incorporated herein 

 

The Service Provider and PSERV360 may be referred to individually as a “Party” or collectively as “Parties” 

 

1. PSERV360 provides an online platform (“Platform”) for the Service Provider to list their consultants specialised in SAP and related products on the Platform with a comprehensive end-to-end service as follows:- 

 

1. to search for jobs or receive notices of related job postings; 

1. to upload consultants’ profiles for matching or search by Hirers based on a specifically tailored format for local and global clientele; 

1. to set the availability, searchability and rate of consultants; 

1. to view job postings; 

1. to receive interview requests, engagement orders, and submit timesheets of consultants for approval; 

1. to invoice and receive payment; 

1.  rating and review, 

1. all other services incidental to and not specifically mentioned herein with regard to the Purpose. 

 

1. The Service Provider is interested to utilise the Platform for the services listed in Recital B above and PSERV360 is desirous to make available the Platform services to the Service Provider in accordance with this ASP Terms of Service read with the General Terms of Use and relevant policies. 

 

1. The terms of engagement of the SAP Talent by the Hirer are as found in the Engagement Order template of PSERV360. , with the exception of any permanent engagement of a consultant by a Hirer through PSERV360. All permanent engagements will be done via the Hirer’s own employment contracts and/or documents. The Engagement Order and other related documents are treated as private and confidential in accordance with the Laws of Malaysia. 

 

1. A Hirer may upload additional documents relating to the scope of work and/or operational aspects of the services provided as annexures to the Engagement Order. Where the terms of these annexures are contrary and/or conflict with the terms of the Agreement, the terms of the Agreement shall prevail. The contrary and/or conflicting terms as contained in the annexures will be rendered null and void, without prejudice to the validity of the Engagement Order.   

 

Now it is agreed as follows:- 

1. General  

 

1. The Service Provider is granted a limited, terminable, non-exclusive right to access and use the Platform only for the Purpose and as described in the Recitals above. This authorizes the Service Provider to upload, view and download a copy of the Materials solely for the Purpose of engagement and service of by the Hirer through the Platform;  

 

1. The Service Provider is solely responsible for all the content and information, relating to him, posted on this Website. PSERV360 shall not be held responsible for any consequences arising from such posting, uploading of documents and usage, including but not limited to, breach of intellectual property rights by the Service Provider. 

 

1. Proprietary Rights  

 

1. All User Content, information, logos and design of the Service Provider are the property of the Service Provider. By posting or uploading any content on this Website all intellectual property of the Service Provider in the User Content, information, logos and designs remain at all times with the Service Provider. PSERV360 does not acquire any proprietary right to the information, logos and designs and/or is not responsible for the reliability and/or accuracy of User Content.  

 

1. The Service Provider grants PSERV360 a non-exclusive license to use any and all User Content, information, logos and designs posted solely for the purposes of the Website.  

 

1. PSERV360 relies on the accuracy and reliability of the User Content, information, logo, design and Material posted by the Service Provider, the Service Provider shall keep PSERV360 indemnified at all times in the event of any breach inclusive of but not limited to breach of Intellectual Property Rights against any third party and shall be entitled to claim for all loss suffered inclusive of any legal fees, cost, expenses, business losses, and loss of reputation to the full extent  permitted by Law. 

 

1. Registration of Service Provider’s Account 

 

1. The Service Provider must use a valid company email address when registering for an account. Usage of personal email addresses for registration may be rejected by PSERV360 at its sole discretion. 

   

1. All information posted, uploaded or provided by the Service Provider must be accurate, complete and correct at the time of registration. In addition to Clause 1.2 above, failure to provide accurate, complete and/or correct information shall entitle PSERV360 to suspend usage of or deny access to the Platform by the Service Provider until the failure is rectified. 

 

1. Only a valid legal corporate or partnership entity is allowed to register a Service Provider account with PSERV360. PSERV360 reserves the right to request for any and all proof of incorporation or validity of the entity and the Service Provider shall promptly provide the relevant information. Any delay or refusal to provide the information requested will entitle PSERV360 to deny the Service Provider use of the Platform. 

 

1. PSERV360 in good faith grants the Service Provider’s users, as registered by the Service Provider, access to the Platform’s services as mentioned in Recital B above.  As such, the Service Provider is solely responsible for the actions of its registered users.  

 

1. Registration of Consultants’ Profiles 

 

1. The Service Provider shall register and provide all accurate consultant information using PSERV360’s resume or profile format together with all relevant certification (if any) and update the information at regular intervals. The profiles are the property of the consultant and/or the Service Provider and will only be used by PSERV360 for the Purpose of the Website.  

 

1. The Service Provider shall be responsible to obtain the consultant’s written consent prior to uploading the consultant’s personal information on the Platform. PSERV360 reserves the right to request from the Service Provider, at any time, the prior written consent of the consultant. Failure to promptly provide the information shall result in PSERV360 taking any and all steps to deemed reasonable to address a possible breach of consultant’s consent.  

 

1. The Published Rate: The Service Provider shall be entitled to the Service Provider Fee as stated in in the Engagement Order, or in the case of permanent engagements the Hirer’s own employment contract. PSERV360’s online charges for use of this Platform will be automatically included in the Published Rate. The Hirer shall have the option to choose the preferred currency for the transaction.  

 

1. All consultant profiles registered and/or uploaded by the Service Provider are subject to review by PSERV360 prior to posting on the Website. PSERV360 reserves the right to reject the publication of any profile submitted by the Service Provider for any reason whatsoever, including but not limited to suspicious accounts, refusal to provide complete and accurate information, suspicion of illegal activity. 

 

1. Jobs will be recommended to the Service Provider or the Service Provider may search and apply for jobs posted on the Platform. 

 

1. Visibility of Consultant’s Profile to the Hirer 

 

1. The Hirer is able to view a proposed consultant’s profile based on a search or job posting. The information in the profile that can be viewed may be restricted in order to comply with the relevant human resource laws of the country of incorporation of the Hirer.  Please also refer to PSERV360’s Non-Discrimination policy (click here to viewa) or contact PSERV360’s customer service for more information. 

 

1. The Service Provider may also search and apply for a job. The profile information provided to the Hirer will be in accordance with Clause 5.1 above. 

 

1. Schedule Optimizer (SO) 

 

1. The Platform provides a calendar for each consultant registered by the Service Provider to insert and update the availability and searchability of each consultant.  

 

1. Searchability: This function allows an SAP Talent to be or not be searchable for a period of time. If the Service Provider chooses for a SAP Talent to be not searchable, the consultant’s profile will not be recommended to the Hirer until the searchability function is reactivated. This function may be adjusted or changed at any time at the convenience of the Service Provider.  

 

1. Availability: This function is provided for the Service Provider to update an SAP Talent’s engagements on the calendar for purposes of efficiency and easy tracking by PSERV360 and/or the Service Provider. The details of the engagements entered by the Service Provider are only visible to the Service Provider. To ensure confidentiality, a prospective Hirer is only able to view a colour-coded calendar without any details.  

 

1. PSERV360 reserves the right to suspend an individual consultant’s account and/or the Service Provider’s account if the Service Provider fails to update the calendar. 

 

1. Application for Job Interview 

 

1. Based on the information provided by the Service Provider, PSERV360 will recommend jobs to the Service Provider or the Service Provider may search and apply for jobs.  

 

1. The Platform provides a choice of interview facilities at the option of the Hirer. The options and dates provided by the Hirer may be accepted or counter-proposed by the Service Provider. Failure to respond to an interview within 48 hours will result in a reminder being sent to said Service Provider. In the event there is no acceptance and/or counter-proposal by the Service Provider 3 days after the reminder, the interview will be deemed to be cancelled. 

 

1. The Service Provider shall ensure that the consultant is available and attends the interview on the date and time confirmed. Any failure by the consultants registered by the Service Provider to attend interviews shall result in PSERV360 taking any required action to maintain the integrity of the Platform.  

 

1. The Service Provider or its consultant attending the interview is required to clarify all information stated in the Job Posting during the interview. This includes the Hirer’s company policy for all Administrative and Operating Expenses that shall be borne by the Hirer (if any).  

 

1. The Service Provider Fee as displayed in the Engagement Order is final and binding between parties. As PSERV360 claims its online charges from the successful engagements of the Service Provider, any shortfall due to Vantage as a result of any unauthorized negotiations by Service Provider shall be collected from any and all payments made to the Service Provider in question.   

 

1. The Hirer shall verify directly with the Service Provider the representations and/or warranties provided pursuant to Clauses 4.1 and 18.2 herein. PSERV360 does not make any representations and/or warranties as to the quality, reliability and/or competency of any SAP Talents and/or conduct of the Hirer. 

 

1. Data Protection and Privacy Policy 

 

1. Click here to view this Website’s data protection and privacy policy. 

 

1. Engagement of the Consultant  

 

1. The Engagement Order template and its annexures shall be issued by the Hirer in favour of the Service Provider in accordance with the PSERV360 Engagement Order template, with the exception of permanent engagements. See Recitals E and F above. 

 

1. Click here for PSERV360 Engagement Order template.  

 

1. The Service Provider shall promptly review, accept and upload the signed Engagement Order within fourteen (14) days of the uploading of Engagement Order. 

 

1. In the event the Service Provider or its consultant accepts an appointment from the Hirer without using the PSERV360 Engagement Order template or by any other means apart from the Platform, whether directly or indirectly using any means including by an associate, affiliate or related companies of the Hirer or Service Provider, PSERV360 reserves the right to take any action against the Hirer and/or Service Provider at its sole discretion including but not limited to suspending the Service Provider’s right to use the Platform  whether in whole or part and/or commencing legal action against the Service Provider and/or Hirer to claim for losses. 

9.4A In the event of a permanent engagement by a Hirer of a consultant sourced, searched, and/or discovered via PSERV360, the Service Provider is required to liaise with the Hirer personally with the help of PSERV360. All permanent engagements done via PSERV360, shall be notified to PSERV360 and subject to the requirements as stated in the Hirer’s Terms of Service. The resulting engagement shall be contained in the Hirer’s own employment contract. In the event the Hirer appoints and/or engages and/or hires a Service Provider found via the Platform without liaison through the Platform, whether directly or indirectly using any means including by an associate, affiliate or related companies of the Hirer or Service Provider, PSERV360 reserves the right to take any action against the Hirer as stated in Clause 9.4 above.  

9.4B  PSERV360 is not a party to any engagement contract between the Hirer and Service Provider and shall not be responsible for any acts and/or omissions of either party in this respect.  PSERV350 shall not be liable for any acts of the consultant and/or Hirer and is not taken to be a representative of agent of either party. 

 

1. Visa applications are the responsibility of the Service Provider (where required). 

  

1. The Service Provider must obtain all relevant information required to obtain the visa based on the requirement of the country at which the service is to be provided. The Service Provider shall update the Hirer and PSERV360 via email on the status of the visa application. 

 

1. In the event the visa application is not obtained within three (3) months from the date of acceptance of the Engagement Order, the Engagement Order shall lapse without the requirement for the issuance of a notice and the Hirer may appoint another consultant.  

 

1. Commencement of Service and Timesheets 

 

1. The Service Provider shall ensure that its consultant commences work on the date stipulated in the Engagement Order and its annexures, and promptly and accurately completes the timesheet in the approved format of the Hirer and upload the timesheet through the Platform for approval by the Hirer. Section 10 does not apply to permanent engagements. 

 

1. If the timesheet is rejected by the Hirer, reasons will be provided and the Service Provider is required to amend the timesheet accordingly and resubmit the same through the Platform for approval.  

 

1. In the event the Hirer fails to approve or reject the timesheet within fourteen (14) days of receipt of the timesheet despite a reminder after seven (7) days from the date of said timesheet by PSERV360, the timesheet shall be deemed accepted by the Hirer and PSERV360 shall notify the Service Provider to issue its invoice for the work done.  

 

1. Invoicing and Payment  

 

1. PSERV360’s online charges are based on successful engagements and will be deducted by PSERV360 from the Published Rate received from the Hirer based on the PSERV360’s online charges (see Clause 4.3 above).  In the case of permanent engagements, PSERV360’s online charges will be stated in the Hirer’s employment contract. 

 

1. In accordance with Clause 11.1 above, the Service Provider acknowledges that the Service Provider shall invoice PSERV360 for the services rendered by the consultant based on the approved timesheet as well as Service Provider Fee stated in the Engagement Order and PSERV360 shall accordingly invoice and receive payment from the Hirer and pay the Service Provider in accordance with Clause 11.7 below.  

 

1. The Service Provider shall invoice PSERV360 separately for:- 

 

1. the Service Provider Fees based on the frequency, currency and sum stated in the Engagement Order and its annexures and supported by the time-sheet approved by the Hirer or any other supporting document as determined from time to time together with any Service Tax and/or any equivalent taxes at the rate prescribed by the government of the Service Provider; and/or 

 

1. Any additional charges for Administrative and Operating Expenses shall be invoiced in accordance with the Hirer’s company policy stipulated in the Engagement Order and/or its annexures and shall be uploaded on the Platform by the Service Provider with complete and approved proof of expenses claimed.  

 

1. All invoices and supporting documents shall be uploaded to the Platform by the Service Provider. 

 

1. PSERV360 reserves the right to reject any invoice submitted by the Service Provider due to:- 

1. non-compliance with the terms of the Engagement Order and/or its annexures; or 

1. PSERV360’s invoice being rejected by the Hirer for any reason.  

 

1. Any rejected invoices shall be amended immediately by the Service Provider in accordance with the requirements of the Hirer and/or PSERV360 and uploaded to the Platform. 

 

1. PSERV360 shall pay the Service Provider within seven (7) Business Days of receipt of the Published Rate from the Hirer, less PSERV360’s online charges and/or any offers provided from time to time by PSERV360 and less any withholding tax where relevant (“PSERV360 Due Date”) and upload the proof of payment to the Platform.  

 

1. If PSERV360 fails to pay the invoices on the PSERV360 Due Date, PSERV360 shall pay the Service Provider late payment interest at the rate of one per centum (1%) per month on every outstanding invoice from the PSERV360 Due Date until the date of final settlement in full.  

 

1. Payment of any late payment charges above is subject to the receipt of corresponding payment of the same from the Hirer. PSERV360 is not responsible for any delay in payments and/or failure to make payments by the Hirer of any invoices and/or late payment charges.  

 

1. Withholding Taxes 

 

1. Where relevant, the Hirer and/or PSERV360 may deduct fees for withholding taxes in accordance with the relevant laws and regulations of the related countries.  

 

1. Term 

1. This ASP’s Terms of Service shall be binding on Parties from the date of registration and shall continue to be in effect until the date of termination pursuant to Clause 14 herein. 

 

1. Termination 

 

1. Termination of the RASP’s Terms of Service (Closure of Account by Service Provider) 

 

The  Service Provider may terminate its account at any time with thirty (30) days’ notice from date of notice, on the conditions that all Engagement Orders issued by the Hirer have been completed or closed and all invoices for work done have been fully paid by the Hirer.  

 

1. Termination of Engagement Order  

 

1. The Service Provider shall be entitled to terminate the Engagement Order by providing written notice by email to the Hirer and PSERV360 for:- 

1. For breach of payment terms stipulated in the Engagement Order by issuing a twenty one (21) days’ notice of the breach. The twenty one (21) days’ shall be calculated from the date of the email enclosing said notice;  

1. immediately in the event of liquidation, bankruptcy, mental illness of either Party; or 

1. immediately in the event of suspicion of terrorism and any other illegal activity that threatens the Service Provider. 

 

In the event the notices to Hirer or PSERV360 are sent emails on different dates, the effective date for calculation of termination will be based on the last email sent.  

  

1. Without prejudice to the foregoing, the Hirer shall be entitled to terminate the Engagement Order by providing written notice by email to the Service Provider and PSERV360 for:- 

a) any reason whatsoever with thirty (30) days’ notice. The thirty (30) days’ shall be calculated from the  date of the email enclosing said notice;  

b) immediately on the date of the email sent in the event of liquidation, bankruptcy, mental illnesses, and death of either Party; or 

c) immediately on the date of the email sent in the event of theft, suspicion of terrorism and any other threat to the Hirer, and/or sexual harassment. 

 

In the event the notices to the Service Provider or PSERV360 are sent by email on different dates, the effective date for calculation of termination will be based on the last email sent.  

 

1. Consequences of termination of Terms of Service 

 

Consequences of termination of Terms of Service pursuant to Clause 14.1 above are as follows:- 

 

1. certain features of the Service Provider’s account shall be disabled immediately; 

1. the Service Provider’s account shall be closed in full within thirty (30) days from the date of notice; and 

1. the Service Provider shall arrange with the Hirer for handover of any and all confidential data (as required). 

 

1. Consequences of termination of the Engagement Order 

 

Consequences of termination of the Engagement Order pursuant to Clause 14.2 above are as follows:- 

 

1. the Service Provider shall cease performance of all work in accordance with the instruction of the Hirer or based on the notice period, whichever is earlier; 

 

1. the Hirer shall manage and arrange with the Service Provider for the handover of work done and all Confidential Information;  

 

1. the Service Provider shall immediately submit the timesheet up to the date of termination for approval of the Hirer; and  

 

1. PSERV360 and/or the Hirer shall settle all invoices issued including the invoice issued pursuant to Clause 14.4.3 above in accordance with Clause 11.7 above.  

 

1. Any provision of this ASP’s Terms of Service or Engagement Order that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect. 

 

1. Termination of this ASP’s Terms of Service or Engagement Order shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the rights to claim damages in respect of any breach of the agreement which existed at or before the date of termination. 

 

1. Termination and Suspension by PSERV360 

 

1. PSERV360 reserves the right to restrict / block the Service Provider’s access to and/or use of this Website at any time, for any reason at its sole discretion without warning or notice. In particular, and without limitation, PSERV360 may restrict / block your access to this Website should you violate any of the terms and conditions of this ASP’s Terms of Service, General Terms of Use or policies, the Laws, and/or infringe on the rights of PSERV360 and/or any other user of this Website, or of any third party. 

 

1. Announcements 

 

The Service Provider shall not make any public announcement concerning the Platform’s General Terms of Use and this Terms of Services without the prior written consent of PSERV360 (the consent of which shall not be unreasonably withheld) unless required by law or regulatory body or court of competent jurisdiction. The Engagement Order and its annexures shall at all times be treated as private and confidential and shall not be disclosed except to any government authority subject to reasonable notice being given to the other parties, where required.  

 

1. Non-Solicitation 

 

The Parties agree that neither of them will, either on their own account or in partnership or association with any person, firm, company or organisation or otherwise, directly or indirectly, solicit, attempt to solicit, employ or authorise the taking of such action by another person, any key executive of the other party who has worked on the services provided under this Terms of Service at any time during and/or for a period of twelve (12) months from the end of this Terms of Service. 

 

1. Warranties And Liability 

 

1. Each Party warrants that:- 

1. It is an entity validly registered in its country of incorporation; and 

1. it has full capacity and authority to enter this ASP’s Terms of Service and the relevant Engagement Orders. 

 

1. The Service Provider warrants that:- 

1. All its registered consultants on the Platform are:- 

1. Not a bankrupt; 

1. Have not committed or been charged with the commission of a crime; 

1. Is in good health to perform his/her duties. 

1. the users of the Service Provider listed/registered on the Website are authorized to carry out the relevant duties required under this ASP’s Terms of Service, including register, use, attend the interview (if required), and verify invoices; 

1. its registered user or relevant consultant is authorized to accept the Engagement Order on behalf of the Service Provider; 

1. it has the intellectual property rights of all User Content, information, logos and design uploaded by the Hirer on this Platform or has obtained the rights to use the User Content; and 

1. it has not relied on any other representation or warranty whether verbal or written. 

 

1. PSERV360 hereby excludes all liability permitted by Law with regard to the provision of the services of the Website, including but not limited to any loss of profits, loss of sales and business, and/or any and all indirect and consequential loss. 

 

1. Insurance 

 

The Service Provider will be required to provide insurance based on the Job Posting and based on the Hirer’s company policy.  

 

1. Dispute Resolution 

 

1. All disputes arising from the provision of the services or this ASP’s Terms of Service shall be amicably resolved between the parties through good faith negotiations within thirty (30) days from the date of written notification from either Party sent by email to the other parties, failing which Clause 20.2 below shall apply. The written notice shall be sent by the aggrieved Party to the other relevant parties setting out the details of the dispute with supporting documents (if any).  

 

1. This ASP’s Terms of Service shall be governed by, construed, and enforced in accordance with, the laws of Malaysia and the Parties hereby agree to submit to the exclusive jurisdiction of the Malaysian courts. 

 

1. Miscellaneous 

 

1. This ASP’s Terms of Service shall be binding upon and endure to the benefit of the parties, their respective successors, and permitted assigns. 

 

1. PSERV360 reserves the right to change this ASP’s Terms of Service from time to time at its sole discretion. Changes will be posted on this Website and your use of this Website after such changes have been posted will constitute your agreement and acceptance to the modified terms. 

 

1. The Service Provider shall perform the services as an independent party and shall commence legal proceedings against the Hirer in its own capacity for any breach of the terms of the Engagement Order and/or its annexures or any other express or implied rights as a result of the transaction leading to and including the engagement.  

 

1. The Service Provider may not transfer, novate or assign any of the services engaged through this Platform to any party for any reason whatsoever without the prior written consent of PSERV360. Any transfer, novation or assignment of the Engagement Order shall follow the terms of the Engagement Order and its annexures. 

 

1. PSERV360 reserves the right to novate the rights and obligations under this ASP’s Terms of Service to a company to be nominated by the PSERV360 (“Nominee”). The ASP’s Terms of Service and all Engagement Orders issued between the parties shall remain valid and there shall be no claim whatsoever against PSERV360 or the Nominee due to the novation. 

 

1. Time wherever mentioned in this Agreement shall be of the essence.  

 

1. In the event of any delay in the performance by either Party due to any cause arising from or attributable to acts, events, non-happenings, omissions, accidents or Act of God beyond the reasonable control of the Party to perform including but not limited to strikes, lock-out, civil commotion, riots, war, rebellion, threat of or preparation of war, breaking off of diplomatic relations, fire, explosion, storm, flood, earthquake, pandemic measures (“Force Majeure”) which materially affects the fulfilment of this Agreement, the Party so delayed or prevented shall be under no liability for losses, damages, or injury suffered by the other Party thereby and this Agreement shall be suspended during such delay and in the event the Force Majeure prevails for a continuous period of one (1) month, the Party adversely affected shall have the option of terminating this Agreement immediately without further liability other than such liabilities as have already accrued prior to the termination. This clause shall only be applicable as against the Service Provider and PSERV360 and does not affect the validity or operation of the Engagement Orders issued via PSERV360. 

 

1. This ASP’s Terms of Service is in the English language only. Any attempted translation is not recognized by PSERV360.  

 

1. For the avoidance of doubt, in the event there is any inconsistency between any of the terms and conditions of this Agreement, the following shall take precedence over the other in the following order: 

 

1. This Agency’s Terms of Service; 

1. The General Terms of Use; 

1. Engagement Order; 

1. Policies. 

 

1. Glossary  

 

Administrative and Operating Expenses	Refers to all expenses involved in hiring the consultant which includes the travelling expenses including airline tickets, mileage claims, accommodation, relocation cost, allowances and visa application charges
Commencement Date	The date the initial information registered by the User is approved and the User is able to use the Website for the purpose of posting jobs and searching for jobs or consultants
Engagement Order	Refers to the template provided by PSERV360 for engagement of the Service Provider by the Hirer based on the terms and conditions thereto.
Hirer	refers to a corporate entity or partnership that is legally incorporated in their country of origin, that has registered a Hirer account with PSERV360 (whether approved or pending approval) and is either:-    an end-user client of SAP products; or   a resource agency that intends to hire SAP consultants for services required for their projects or by their clients.
Laws	Refers to the laws of Malaysia including the Federal Constitution, any decree, judgement, legislation, order, ordinance, regulation, statute, treaty, by-law and/or other legislative measure
Materials	refers to consultant profiles, Engagement Orders, timesheets, invoices and payment receipts that are made available on the Website for the purpose of engaging the Hirer and completing the services
Service Tax	Refers to the sales and service tax and/or Goods and Services Tax chargeable in accordance with the Laws and any amendments or subsidiary legislation thereto
Platform	Refers to the Platform provided by PSERV360 for comprehensive engagement of consultant and end-to-end services for the services until completion
Published Rate	Refers to the value stated in the Engagement Order that is inclusive of the Service Provider Fee, Platform charges, and exclusive of all Operating Expenses, visa charges, relocation costs, airline tickets, accommodation, etc
SAP Talent	An individual freelance consultant using and/or intending to use the Platform to seek employment and/or information on SAP jobs and opportunities. The term ‘consultant’ and SAP Talent is used interchangeably herein
Service Provider	refers to either:-    a resource agency that is a corporate entity or partnership legally incorporated in their country of origin that intends to list their SAP consultants for hire; or  SAP Talents.
Working Days	refers to any working day from 9am to 5pm excluding Saturday, Sunday and public holidays for Wilayah Persekutuan, Malaysia

 

SAP Talent Service Provider’s (STSP) Terms of Service  

Between STSP and PSERV360 

Date:  17th July 2020 

 

Background (Recital) 

1. This SAP Talent Service Provider Terms of Service (“SAP Talent’s Terms of Service”) sets out the terms and conditions between PSERV360 and the Service Provider that is a SAP Talent, i.e. freelance consultant for all the services of PSERV360 as set out in Recital B below and is to be read together with the General Terms of Use. All references to ‘Service Provider’ and/or consultants herein shall refer to SAP Talents. 

 

1. This SAP Talent’s Terms of Service and General Terms of Use (collectively referred to as “the Agreement”) constitute the entire agreement and understanding between the parties hereto and supersedes all prior negotiations, commitments, representations, communications and agreements between the parties either written or oral, except to the extent they are expressly incorporated herein. 

 

The Service Provider and PSERV360 may be referred to individually as a “Party” or collectively as “Parties” 

 

1. PSERV360 provides an online platform (“Platform”) for a Service Provider to list his skills and expertise for SAP and related products on the Platform with a comprehensive end-to-end service as follows:- 

 

1. to search for jobs or receive notices of related job postings; 

1. to upload profile for matching or search by Hirer based on a specifically tailored format for local and global clientele; 

1. to set the availability, searchability and rate of consultant; 

1. to view job postings; 

1. to receive interview request, engagement orders, submit timesheets for approval; 

1. to invoice and receive payment; 

1.  rating and review, 

1. all other services incidental to and not specifically mentioned herein with regards to the Purpose. 

 

1. The Service Provider is interested to utilise the Platform for the services listed in Recital B above and PSERV360 is desirous to make available the Platform services to the Service Provider in accordance with this SAP Talent’s Terms of Service read with the General Terms of Use and relevant policies. 

 

1. The terms of engagement of the SAP Talent by the Hirer are as found in the Engagement Order template of PSERV360, PSERV360, with the exception of any permanent engagement of a consultant by a Hirer through PSERV360. All permanent engagements will be done via the Hirer’s own employment contracts and/or documents. The Engagement Order and other related documents are treated as private and confidential in accordance with the Laws of Malaysia.  

 

1. A Hirer may upload additional documents relating to the scope of work and/or operational aspects of the services provided as annexures to the Engagement Order. Where the terms of these annexures are contrary and/or conflict with the terms of the Agreement, the terms of the Agreement shall prevail. The contrary and/or conflicting terms as contained in the annexures will be rendered null and void, without prejudice to the validity of the Engagement Order. 

 

Now it is agreed as follows:- 

1. General  

 

1. The Service Provider is granted a limited, terminable, non-exclusive right to access and use the Platform only for the Purpose and as described in the Recitals above. This authorizes the Service Provider to upload, view and download a copy of the Materials solely for the Purpose of engagement and service by the Hirer through the Platform;  

 

1. The Service Provider is solely responsible for all the content and information, relating to him, posted on this Website. PSERV360 shall not be held responsible for any consequences arising from such posting, uploading of documents and usage, including but not limited to, breach of intellectual property rights by the Service Provider. 

 

1. Proprietary Rights  

 

1. All User Content, information, logos and design of the Service Provider are the property of the Service Provider. By posting or uploading any content on this Website all intellectual property of the Service Provider in the User Content, information, logos and designs remain at all times with the Service Provider. PSERV360 does not acquire any proprietary right to the information, logos and designs and/or is not responsible for the reliability and/or accuracy of User Content.  

 

1. The Service Provider grants PSERV360 the non-exclusive license to use any and all User Content, information, logos and designs posted solely for the purposes of the Website.  

 

1. PSERV360 relies on the accuracy and reliability of the User Content, information, logo, design, and Material posted by the Service Provider. The Service Provider shall keep PSERV360 indemnified at all times in the event of any breach inclusive of but not limited to breach of Intellectual Property Rights against any third party and PSERV360 shall be entitled to claim for all loss suffered inclusive of any legal fees, cost, expenses, business losses, and loss of reputation to the full extent  permitted by Law. 

 

1. Registration of Service Provider’s Account 

 

1. The Service Provider must use a valid identifiable email address when registering for an account, which may be rejected by PSERV360 at its sole discretion. 

 

1. A consultant may only register once on the Platform i.e. either as an SAP Talent or through an Agency. In the event of multiple registrations, PSERV360 may reject or suspend one of the accounts at its sole discretion. 

   

1. All information posted, uploaded, or provided by the Service Provider must be accurate, complete and correct at the time of registration. In addition to Clause 1.2 above, failure to provide accurate, complete, and/or correct information shall entitle PSERV360 to suspend usage of or deny access to the Platform by the Service Provider until the failure is rectified. 

 

1. PSERV360 reserves the right to request for documentation and/or information for purposes of verification and the Service Provider shall promptly provide the relevant information. Any delay or refusal to provide the information requested will entitle PSERV360 to deny the Service Provider use of the Platform. 

 

1. PSERV360 in good faith grants the Service Provider access to the Platform’s services as mentioned in Recital B above.  As such, the Service Provider is to take steps to ensure that access to the account is not granted to any other individual for any reason whatsoever and all actions done shall be deemed to be the action of the Service Provider and not authorised by PSERV360. 

 

1. Registration of Consultants’ Profiles 

 

1. The Service Provider shall register and provide all accurate information using PSERV360’s resume or profile format together with all relevant certification (if any) and update the information at regular intervals. The profile information is the property of the consultant and/or the Service Provider and will only be used by PSERV360 for the Purpose of the Website.  

 

1. The Published Rate: The Service Provider shall be entitled to the Service Provider Fee as stated in in the Engagement Order. PSERV360’s online charges for use of this Platform will be automatically included in the Published Rate. The Hirer shall have the option to choose the preferred currency for the transaction.  

 

1. An uploaded profile is subject to review by PSERV360 prior to posting on the Website. PSERV360 reserves the right to reject the publication of any profile posted by the Service Provider for any reason whatsoever, including but not limited to suspicious accounts, refusal to provide complete and accurate information, and/or suspicion of illegal activity. 

 

1. Jobs will be recommended to the Service Provider or the Service Provider may search and apply for jobs posted on the Platform. 

 

1. Visibility of Consultant’s Profile to the Hirer 

 

1. The Hirer is able to view a proposed consultant’s profile based on a search or job posting. The information in the profile that can be viewed may be restricted in order to comply with the relevant human resource laws of the country of incorporation of the Hirer.  Please also refer to PSERV360’s Non-Discrimination policy (click here to view) or contact PSERV360’s customer service for more information. 

 

1. The Service Provider may also search and apply for a job. The profile information provided to the Hirer will be in accordance with Clause 5.1 above. 

 

1. Schedule Optimizer (SO) 

 

1. The Platform provides a calendar for each registered consultant to insert and update his availability and searchability.  

 

1. Searchability: This function allows a consultant to be or not be searchable for a period of time. If the Service Provider chooses to be not searchable, the consultant’s profile will not be recommended to the Hirer until the searchability function is reactivated. This function may be adjusted or changed at any time at the convenience of the Service Provider.  

 

1. Availability: This function is provided for the Service Provider to update his/her engagements on the calendar for purposes of efficiency and easy tracking by PSERV360 and/or the Service Provider. The details of the engagements entered by the Service Provider are only visible to the Service Provider. To ensure confidentiality, a prospective Hirer is only able to view a colour-coded calendar without any details.  

 

1. PSERV360 reserves the right to suspend the Service Provider’s account if the Service Provider fails to accurately update the calendar. 

 

1. Application for Job Interview 

 

1. Based on the information provided by the Service Provider, PSERV360 will recommend jobs to the Service Provider or the Service Provider may search and apply for jobs.  

 

1. The Platform provides a choice of interview facilities at the option of the Hirer. The options and dates provided by the Hirer may be accepted or counter-proposed by the Service Provider. Failure to respond to an interview within 48 hours will result in a reminder being sent to said Service Provider. In the event there is no acceptance and/or counter-proposal by the Service Provider 3 days after the reminder, the interview will be deemed to be cancelled.    

 

1. If the Service Provider fails to attend the interview on the date and time confirmed, PSERV360 may take any required action to maintain the integrity of the Platform.  

 

1. The Service Provider is required to clarify all information stated in the job posting during the interview. This includes the Hirer’s company policy for all Administrative and Operating Expenses that shall be borne by the Hirer (if any).  

 

1. The Service Provider Fee as displayed in the Engagement Order is final and binding between parties. As PSERV360 claims its online charges from the successful engagements of the Service Provider, any shortfall due to Vantage as a result of any unauthorized negotiations by Service Provider shall be collected from any and all payments made to the Service Provider in question.   

 

1. The Hirer shall verify directly with the Service Provider the representations and/or warranties provided pursuant to Clauses 4.1 and 18.2 herein. PSERV360 does not make any representations and/or warranties as to the quality, reliability and/or competency of any SAP Talents and/or conduct of the Hirer. 

 

1. Data Protection and Privacy Policy 

 

1. Click here to view this Wwebsite’s data protection and privacy policy. 

 

1. Engagement of the Consultant  

 

1. The Engagement Order template and its annexures shall be issued by the Hirer in favour of the Service Provider in accordance with the PSERV360 Engagement Order template and shall incorporate all the terms of engagement stated in the Hirer’s job posting, including duration, Service Provider Fee, Published Rate, Administrative and Operating Expenses, project title, scope of work and reporting. See Recitals E and F above 

 

1. Click here for PSERV360 Engagement Order template.  

 

1. The Service Provider shall promptly review, accept and upload the signed Engagement Order within fourteen (14) days of the uploading of Engagement Order. 

 

1. In the event the Service Provider accepts an appointment from the Hirer without using the PSERV360 Engagement Order template or by any other means apart from the Platform, whether directly or indirectly using any means including by an associate, affiliate or related companies of the Hirer or Service Provider, PSERV360 reserves the right to take any action against the Hirer and/or Service Provider at its sole discretion including but not limited to suspending the Service Provider’s right to use the Platform  whether in whole or part and/or commencing legal action against the Service Provider and/or Hirer to claim for losses. 

9.4A In the event of a permanent engagement by a Hirer of a consultant sourced, searched, and/or discovered via PSERV360, the Service Provider is required to liaise with the Hirer personally with the help of PSERV360. All permanent engagements done via PSERV360, shall be notified to PSERV360 and subject to the requirements as stated in the Hirer’s Terms of Service. The resulting engagement shall be contained in the Hirer’s own employment contract. In the event the Hirer appoints and/or engages and/or hires a Service Provider found via the Platform without liaison through the Platform, whether directly or indirectly using any means including by an associate, affiliate or related companies of the Hirer or Service Provider, PSERV360 reserves the right to take any action against the Hirer as stated in Clause 7.4 above.  

9.4B  PSERV360 is not a party to any engagement and/or employment contract between the Hirer and Service Provider and shall not be responsible for any acts and/or omissions of either party in this respect.  PSERV350 shall not be liable for any acts of the consultant and/or Hirer, and is not taken to be a representative or agent of either party. 

1. Visa applications are the responsibility of the Hirer (where required). 

  

1. The Service Provider must provide all relevant information required to obtain the visa based on the requirement of the country at which the service is to be provided. The Service Provider shall update the Hirer and PSERV360 via email on the status of the visa application. 

 

1. In the event the visa application is not obtained within three (3) months from the date of acceptance of the Engagement Order, the Engagement Order shall lapse without the requirement for the issuance of a notice and the Service Provider may accept another job offer.  

 

1. Commencement of Service and Timesheets 

 

1. The Service Provider shall commence work on the date stipulated in the Engagement Order and its annexures and promptly and accurately complete the timesheet in the approved format of the Hirer and upload the timesheet through the Platform for approval by the Hirer. Section 10 does not apply to permanent engagements. 

 

1. If the timesheet is rejected by the Hirer, reasons will be provided and the Service Provider is required to amend the timesheet accordingly and resubmit the same through the Platform for approval.  

 

1. In the event the Hirer fails to approve or reject the timesheet within fourteen (14) days of receipt of the timesheet despite a reminder after seven (7) days from the date of said timesheet by PSERV360, the timesheet shall be deemed accepted by the Hirer and PSERV360 shall notify the Service Provider to issue its invoice for the work done.  

 

1. Invoicing and Payment  

 

1. PSERV360’s online charges are based on successful engagements and will be deducted by PSERV360 from the Published Rate received from the Hirer based on the PSERV360’s online charges (see Clause 4.2 above).  In the case of permanent engagements, PSERV360’s online charges will be stated in the Hirer’s employment contract. 

 

1. In accordance with Clause 11.1 above, the Service Provider acknowledges that the Service Provider shall invoice PSERV360 for the services rendered by the consultant based on the approved time-sheet as well as Service Provider Fee stated in the Engagement Order and PSERV360 shall accordingly invoice and receive payment from the Hirer and pay the Service Provider in accordance with Clause 11.7 below.  

 

1. The Service Provider shall invoice PSERV360 separately for:- 

 

1. the Service Provider Fees based on the frequency, currency and sum stated in the Engagement Order and its annexures and supported by the time-sheet approved by the Hirer or any other supporting document as determined from time to time together with any Service Tax and/or any equivalent taxes at the rate prescribed by the government of the Service Provider; and/or 

 

1. Any additional charges for Administrative and Operating Expenses shall be invoiced in accordance with the Hirer’s company policy stipulated in the Engagement Order and shall be uploaded on the Platform by the Service Provider with complete and approved proof of expenses claimed.  

 

1. All invoices and supporting documents shall be uploaded to the Platform by the Service Provider. 

 

1. PSERV360 reserves the right to reject any invoice submitted by the Service Provider due to:- 

1. non-compliance with the terms of the Engagement Order and/or its annexures; or 

1. PSERV360’s invoice being rejected by the Hirer for any reason.  

 

1. Any rejected invoices shall be amended immediately by the Service Provider in accordance with the requirements of the Hirer and/or PSERV360 and uploaded to the Platform. 

 

1. PSERV360 shall pay the Service Provider within seven (7) Business Days of receipt of the Published Rate from the Hirer less PSERV360’s online charges and/or any offers provided from time to time by PSERV360 and less any withholding tax where relevant (“PSERV360 Due Date”) and upload the proof of payment to the Platform.  

 

1. If PSERV360 fails to pay the invoices by the PSERV360 Due Date, PSERV360 shall pay the Service Provider the Service Provider Fees including any late payment interest at the rate of one per centum (1%) per month on every outstanding invoice from the PSERV360 Due Date until the date of final settlement in full.  

 

1. Payment of any late payment charges above is subject to the receipt of corresponding payment of the same from the Hirer. PSERV360 is not responsible for any delay in payments by the Hirer of any invoices and/or late payment charges. 

 

1. Withholding Taxes 

 

1. Where relevant, the Hirer and/or PSERV360 may deduct fees for withholding taxes in accordance with the relevant laws and regulations of the related countries.  

 

1. Term 

1. This SAP Talent’s Terms of Service shall be binding on Parties from the date of registration and shall continue to be in effect until the date of termination pursuant to Clause 14 herein. 

 

1. Termination 

 

1. Termination of the SAP Talent’s Terms of Service (Closure of Account by Service Provider) 

The  Service Provider may terminate its account at any time with thirty (30) days’ notice from date of notice, on the conditions that all Engagement Orders issued by the Hirer have been completed or closed and all invoices for work done have been fully paid by the Hirer.  

 

1. Termination of Engagement Order  

 

1. The Service Provider shall be entitled to terminate the Engagement Order by providing written notice by email to the Hirer and PSERV360 for:- 

1. For breach of payment terms stipulated in the Engagement Order by issuing a twenty one (21) days’ notice of the breach. The twenty one (21) days’ shall be calculated from the date of the email enclosing said notice;  

1. immediately in the event of liquidation, bankruptcy, mental illness of either Party; or 

1. immediately in the event of suspicion of terrorism and any other illegal activity that threatens the Service Provider. 

 

In the event the notices to Hirer or PSERV360 are sent emails on different dates, the effective date for calculation of termination will be based on the last email sent.  

  

1. Without prejudice to the foregoing, the Hirer shall be entitled to terminate the Engagement Order by providing written notice by email to the Service Provider and PSERV360 for:- 

a) any reason whatsoever with thirty (30) days’ notice. The thirty (30) days’ shall be calculated from the  date of the email enclosing said notice;  

b) immediately on the date of the email sent in the event of liquidation, bankruptcy, mental illness and death of either Party; or 

c) immediately on the date of the email sent in the event of theft, suspicion of terrorism and any other threat to the Hirer, and/or sexual harassment. 

 

In the event the notices to yService Provider or PSERV360 are sent by email on different dates, the effective date for calculation of termination will be based on the last email sent.  

 

1. Consequences of termination of Terms of Service 

 

Consequences of termination of Terms of Service pursuant to Clause 14.1 above are as follows:- 

 

1. certain features of the Service Provider’s account shall be disabled immediately; 

1. the Service Provider’s account shall be closed in full within thirty (30) days from the date of notice; and 

1. the Service Provider shall arrange with the Hirer for handover of any and all confidential data (as required). 

 

1. Consequences of termination of the Engagement Order 

 

Consequences of termination of the Engagement Order pursuant to Clause 14.2 above are as follows:- 

 

1. the Service Provider shall cease performance of all work in accordance with the instruction of the Hirer or based on the notice period, whichever is earlier; 

 

1. the Hirer shall manage and arrange with the Service Provider for the handover of work done and all Confidential Information;  

 

1. the Service Provider shall immediately submit the timesheet up to the date of termination for approval of the Hirer; and  

 

1. PSERV360 and/or the Hirer shall settle all invoices issued including the invoice issued pursuant to Clause 14.4.3 above in accordance with Clause 11.7 above.  

 

1. Any provision of this SAP Talent’s Terms of Service or Engagement Order that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect. 

 

1. Termination of this SAP Talent’s Terms of Service or Engagement Order shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the rights to claim damages in respect of any breach of the agreement which existed at or before the date of termination. 

 

1. Termination and Suspension by PSERV360 

 

1. PSERV360 reserves the right to restrict / block the Service Provider’s access to and/or use of this Website at any time, for any reason at its sole discretion without warning or notice. In particular, and without limitation, PSERV360 may restrict / block your access to this Website should you violate any of the terms and conditions of this SAP Talent’s Terms of Service, General Terms of Use or policies, the Laws, and/or infringe on the rights of PSERV360 and/or any other user of this Website, or of any third party. 

 

1. Announcements 

 

The Service Provider shall not make any public announcement concerning the Platform’s General Terms of Use and this Terms of Services without the prior written consent of PSERV360 (the consent of which shall not be unreasonably withheld) unless required by law or regulatory body or court of competent jurisdiction. The Engagement Order and its annexures shall at all times be treated as private and confidential and shall not be disclosed except to any government authority subject to reasonable notice being given to the other parties, where required.  

 

1. Non-Solicitation 

 

The Parties agree that neither of them will, either on their own account or in partnership or association with any person, firm, company or organisation or otherwise, directly or indirectly, solicit, attempt to solicit, employ or authorise the taking of such action by another person, any key executive of the other party who has worked on the services provided under this Terms of Service at any time during and/or for a period of twelve (12) months from the end of this Terms of Service. 

 

1. Warranties And Liability 

 

1. The Hirer warrants that:- 

1. It is an entity validly registered in its country of incorporation; and 

1. it has full capacity and authority to enter the relevant Engagement Orders. 

 

1. The Service Provider warrants that he is:- 

1. Not a bankrupt; 

1. Has not committed or been charged with the commission of a crime; 

1. Is in good health to perform his/her duties; 

1. it has full capacity and authority to enter this FSP’s Terms of Service and the relevant Engagement Orders; 

1. it has not relied on any other representation or warranty whether verbal or written; and 

1. it has the intellectual property rights of all User Content, information, logos and designs uploaded by the Service Provider on this Platform or has obtained the rights to use the User Content. 

  

1. PSERV360 hereby excludes any and all liability permitted by Law in relation to the provision of the services of the Website, including but not limited to any loss of profits, loss of sales and business, and/or any and all indirect and consequential loss. 

 

1. Insurance 

 

The Service Provider will be required to provide insurance based on the job posting and the Hirer’s company policy.  

 

1. Dispute Resolution 

 

1. All disputes arising from the provision of the services or this SAP Talent’s Terms of Service shall be amicably resolved between the parties through good faith negotiations within thirty (30) days from the date of written notification from either Party sent by email to the other parties, failing which Clause 20.2 below shall apply. The written notice shall be sent by the aggrieved Party to the other relevant parties setting out the details of the dispute with supporting documents (if any).  

 

1. This SAP Talent’s Terms of Service shall be governed by, construed, and enforced in accordance with, the laws of Malaysia and the Parties hereby agree to submit to the exclusive jurisdiction of the Malaysian courts. 

 

1. Miscellaneous 

 

1. This SAP Talent’s Terms of Service shall be binding upon and endure to the benefit of the parties, their respective successors, and permitted assigns. 

 

1. PSERV360 reserves the right to change this SAP Talent’s Terms of Service from time to time at its sole discretion. Changes will be posted on this Website and your use of this Website after such changes have been posted will constitute your agreement and acceptance to the modified terms. 

 

1. The Service Provider shall perform the services as an independent party and shall commence legal proceedings against the Hirer in its own capacity for any breach of the terms of the Engagement Order and/or its annexures or any other express or implied rights as a result of the transaction leading to and including the engagement.  

 

1. The Service Provider may not transfer, novate or assign any of the services engaged through this Platform to any party for any reason whatsoever without the prior written consent of PSERV360. Any transfer, novation or assignment of the Engagement Order shall follow the terms of the Engagement Order and its annexures. 

 

1. PSERV360 reserves the right to novate the rights and obligations under this FSP’s Terms of Service to a company to be nominated by the PSERV360 (“Nominee”). The FSP’s Terms of Service and all Engagement Orders issued between the parties shall remain valid and there shall be no claim whatsoever against PSERV360 or the Nominee due to the novation. 

 

1. Time wherever mentioned in this Agreement shall be of the essence.  

 

1. In the event of any delay in the performance by either Party due to any cause arising from or attributable to acts, events, non-happenings, omissions, accidents or Act of God beyond the reasonable control of the Party to perform including but not limited to strikes, lock-out, civil commotion, riots, war, rebellion, threat of or preparation of war, breaking off of diplomatic relations, fire, explosion, storm, flood, earthquake, pandemic measures (“Force Majeure”) which materially affects the fulfilment of this Agreement, the Party so delayed or prevented shall be under no liability for losses, damages, or injury suffered by the other Party thereby and this Agreement shall be suspended during such delay and in the event the Force Majeure prevails for a continuous period of one (1) month, the Party adversely affected shall have the option of terminating this Agreement immediately without further liability other than such liabilities as have already accrued prior to the termination. This clause shall only be applicable as against the Service Provider and PSERV360 and does not affect the validity or operation of the Engagement Orders issued via PSERV360.  

 

1. This SAP’s Terms of Service is in the English language only. Any attempted translation is not recognized by PSERV360.  

 

1. For the avoidance of doubt, in the event there is any inconsistency between any of the terms and conditions of this Agreement, the following shall take precedence over the other in the following order: 

 

1. This SAP Talent’s Terms of Service; 

1. The General Terms of Use; 

1. Engagement Order; 

1. Policies. 

 

1. Glossary  

 

Administrative and Operating Expenses	Refers to all expenses involved in hiring the consultant which includes the travelling expenses including airline tickets, mileage claims, accommodation, relocation cost, allowances and visa application charges
Commencement Date	The date the initial information registered by the User is approved and the User is able to use the Website for the purpose of posting jobs and searching for jobs or consultants
Engagement Order	Refers to the template provided by PSERV360 for engagement of the Service Provider by the Hirer based on the terms and conditions thereto.
Hirer	refers to a corporate entity or partnership that is legally incorporated in their country of origin, that has registered a Hirer account with PSERV360 (whether approved or pending approval) and is either:-    an end-user client of SAP products; or   a resource agency that intends to hire SAP consultants for services required for their projects or by their clients.
Laws	Refers to the laws of Malaysia including the Federal Constitution, any decree, judgement, legislation, order, ordinance, regulation, statute, treaty, by-law and/or other legislative measure
Materials	refers to consultant profiles, Engagement Orders, timesheets, invoices and payment receipts that are made available on the Website for the purpose of engaging the Hirer and completing the services
Service Tax	Refers to the sales and service tax and/or Goods and Services Tax chargeable in accordance with the Laws and any amendments or subsidiary legislation thereto
Platform	Refers to the Platform provided by PSERV360 for comprehensive engagement of consultant and end-to-end services for the services until completion
Published Rate	Refers to the value stated in the Engagement Order that is inclusive of the Service Provider Fee, Platform charges, and exclusive of all Operating Expenses, visa charges, relocation costs, airline tickets, accommodation, etc
SAP Talent	An individual freelance consultant using and/or intending to use the Platform to seek employment and/or information on SAP jobs and opportunities. The term ‘consultant’ and SAP Talent is used interchangeably herein
Service Provider	refers to either:-    a resource agency that is a corporate entity or partnership legally incorporated in their country of origin that intends to list their SAP consultants for hire; or  SAP Talents.
Working Days	refers to any working day from 9am to 5pm excluding Saturday, Sunday and public holidays for Wilayah Persekutuan, Malaysia