Job Description:

To lead the fico module in AMS team.
To be a focal point of FICO support issues and change request under AMS clients.
To involve in trouble shooting the BAU issues under AMS client.
To provide the solutioning to the AMS client which leads to Change Request.
To lead and managing the Change Request under AMS clients.
To assist BD person in any pre-sales activities related to FICO modules under AMS Clients.
To provide a status report for all the outstanding BAU issues and CR to AMS Manager as and when require.
To control the SLA of the BAU issues not to breach.
To monitor and update the status and information in ticketing system with up to date data.

Roles & Responsibility:

FICO - Finance & Controlling select